At Odyssefy, we understand that plans can change and unforeseen circumstances may arise, which is why we offer a flexible refund policy for our customers. Our goal is to provide peace of mind and assurance during the booking process and make sure that you are fully satisfied with your purchase.
Eligibility for Refunds
Refunds are eligible for flight and travel bookings under the following circumstances:
Refund Processing Time
Refunds will be processed within 7 to 10 business days from the date of cancellation, subject to the terms and conditions outlined in our refund policy. The time required to receive the refund will depend on the original mode of payment and the issuing bank's policies.
How to Request a Refund
To request a refund, don't hesitate to get in touch with our customer service team by email or phone, and provide your booking reference number, flight details, hotel/homestay details and the reason for the cancellation. Our team will assist you in processing the refund and provide updates on the status of the request.
Exceptions to the Refund Policy
Please note that there may be certain exceptions to our refund policy, including but not limited to the following:
? Non-refundable bookings: Certain flights and travel packages may have a non-refundable policy, and no refunds will be processed in these cases. This information will be clearly stated at the time of booking.
? No-show: If you fail to show up for your flight or travel package, no refund will be processed.
? Date changes: Changes to the travel dates may result in additional fees and changes to the original fare or package price, and a refund may not be applicable.
We strive to provide the best customer experience and support, and our refund policy is designed to ensure fairness and transparency. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team.